All payments for services provided by ZenSix are due on the due date and no later. All billing cycles start on the day you signed up for service and renew on that same day each month or year, depending on your plan. Any service with an invoice more than 24 hours past due will be suspended immediately. All clients are responsible for knowing their due date. Not receiving an e-mail invoice is not an excuse for late payment. Your due date can easily be found by logging into the client area.
Shared Hosting Policy: All shared hosting accounts are billed annually. Any account that has an overdue invoice past 24 hours will have their service suspended. Any shared hosting account with an invoice more than 14 days past due will have their account terminated immediately and all data will be lost.
Refunds: All shared hosting accounts are eligible for a full refund at any time during the first 30 days of service. After 30 days, starting on the 31st day, no refunds will be issued for any reason. Clients who have their accounts suspended or terminated for violating the AUP are not entitled to a refund.
VPS Policy: All VPS accounts are billed monthly. Any account that has an overdue invoice past 24 hours will have their service suspended. Any VPS account with an invoice more than 7 days past due will have their account terminated immediately and all data will be lost.
Refunds: All VPS accounts are eligible for a refund at any time during the first 7 days of service. After 7 days, starting on the 8th day, no refunds will be issued for any reason. Full refunds are available if no DirectAdmin license is issued. A 50% refund is available if a DirectAdmin license is issued. The cost of an Softaculous license is non-refundable. Clients who have their accounts suspended or terminated for violating the AUP are not entitled to a refund.
We do not offer a refund on the Zen-Nano plan.
Chargebacks and Disputes: In the event of a chargeback or billing dispute your account will be immediately suspended and you will lose all access to your data.
Cancelling Your Account: To cancel your account, simply log in to the billing area and click on "My Services". Once there, find the service you wish to cancel and click on the button that looks like this: 
- Scroll to the bottom of the page and click on the "Request Cancellation" button. Finally give a brief reason for your cancellation and select either an immediate cancellation or an end of billing period cancellation.